AI agents, agentic AI, and chatbots are transforming automation. Here’s what they mean:
1. Chatbots - Rule-based or AI-powered systems designed for simple, conversational tasks like answering FAQs or guiding users through processes.
2. AI Agents - More advanced than chatbots, AI agents can perform complex tasks, make decisions, and interact with systems autonomously.
3. Agentic AI - A subset of AI agents, agentic AI focuses on goal-driven behavior, proactively solving problems and adapting to new scenarios without human intervention.
Key Differences - Chatbots are limited to predefined scripts or basic AI, while AI agents and agentic AI can handle dynamic tasks and learn from interactions.
In 2025, these technologies are used in customer service, workflow automation, and even creative problem-solving, making them essential for businesses.
